F.A.Q’s MH15B

1. The wifi password isn’t working.

The letterboards can be misleading sometimes.

Network: LOTFY

Password: Melmel17!

If there is an outage notify me and I will call Spectrum and do what I can.

2. The grill is out of propane.

Check the shed storage under the staircase outside for an extra tank of propane. If both tanks are empty notify me and I will either have a tank dropped off for you or can reimburse you for re-filling it. This is complementary but we will make sure that it is available during your stay.

*Please clean the grill as best as you can before you leave*

3. How do I check out?

Check out instructions are in the Welcome Manual. The easy way to think of it is leave the house how you found it minus the cleanliness. Empty fridge, t.v remotes in plain site, thermostat set to 70, furniture where you found it, all lights off including outside lights. If you rented linens, then leave them in plain site at the bottom of the stairs. Clean up large spills or messes. Lock all the doors including doors that lead out to the decks and front door.

4. I need additional parking passes.

You will need to let us know if additional parking passes are needed.

We only grant additional parking passes for overflow. We allow four vehicles and one trailer MAX to be parked at this property. Please ensure you are ONLY parking cars and/or trailer on the concrete, do not park on the wood planks.

5. I can’t get the TVs to work.

Each TV is a little different (sorry) but they need to at least have both the cable box and the t.v on the right setting. Sometimes the cable and TV can get off the same on and off pattern.

*Spectrum is the only internet and cable inside of Ocean Lakes, there are outages at time, especially during busy season. We can only do so much when this happens*

6. Oh no! My kid/teenager/myself accidentally broke or damaged something!!!!

First of all, its okay. Things happen. I have 3 children and they destroyed their fair share of things on accident. With that being said, things that are broken and I am not notified of will immediately be in partial or total loss of their damage deposit. If you notify me first, it may be easier for you to fix or replace the item or it may not matter.

7. When will I get my damage deposit back?

For most of the renter’s the damage deposit was an authorization on the card that booked your stay with and will be released within 7 days of your stay. Once it is released it may take your bank a few days to process it. If you do not have the $500 back within 14 business days of stay, notify me and I will double check everything on my end. Other damage deposits will be sent back in 7-14 business days in the form it was taken.

8. How can I book for future stays?

Use our direct website or go through VRBO to book your next vacation. We take reservations up to 12 months in advance.

For anything else please feel free to call or text me directly

Morgan Lotfy: (704) 654-8878

If you need immediate assistance and I am not able to be reached, call

Alfred Lotfy: (732) 668-4354

Call the Main Gate for Security (report a lost child or pet, guest behavior/issues, reckless golf car, missing items) 

(843) 828-4847

In case of EMERGENCY call 9-1-1 FIRST (Site# MH15B Coral Drive) 

-then call the Main Gate so they can escort them in-

-then call us, anytime time of day-